Satisfaction Guarantee and 60 Days Easy Returns!

 
we want you to be 100% satisfied. Therefore, if you have any problems or questions regarding your purchase, we can help. All products include free technical support. We also offer a flexible and easy return system. Full refund for new unopened items returned within 30 days of the invoice date. 

Unopened new products returned within 31/60 days from the billing date will receive full credit for  the product. If you suspect a product is defective, please submit a support request. We will help you solve the problem. You may be asked to contact the manufacturer for final troubleshooting. If the product is found to be defective at this point within 30 days of billing, it can be returned or exchanged at our expense, including shipping.  The final decision regarding the status and handling of 
errors is at the discretion of Evergreenly and the product manufacturer. Products that are installed, used, damaged, modified or damaged are non-returnable and are covered by the manufacturer's warranty. 
 
Special Order 
Software, batteries, books, and installation tools are non-refundable or non-refundable. Refunds will not be accepted if the spyware is found to be unsealed or defective as described above. Before returning an item, fill out the Return Request Form and receive a Return Merchandise Authorization (RMA) number. Returns must be pre-approved and must be returned in  their original condition, in full condition, along with the original documents, accessories, and packaging. Otherwise,  at our discretion, we may incur additional charges for refusal (return to sender) and / or replenishment. Do not write or affix product labels, product packaging, or documentation. If the product packaging is changed, damaged or changed in any way, we will refuse to accept refunds. 
 
 
Money-back guarantee does not include shipping.
We are not responsible for lost or damaged items returned by  courier, so we recommend that you purchase insurance. For your protection, make sure it can be traced back to the signature of the cargo. Damage caused by shipping will either be rejected at the sender's expense or returned to the sender. Rejected and undelivered shipments All rejected shipments or orders that cannot be delivered for any reason, such as incorrect or incomplete shipping address, no buzzer code, or customer not being able to deliver. Items returned by courier will incur a 15% return fee plus the cost of the returned item and the original shipping cost. If a customer requests to resend these orders, a 15% restocking fee will be charged. Canceled international shipments will be refunded after deducting a $ 25 return fee, round-trip airfare, and  applicable customs duties, taxes and brokerage fees. 
 
Defective Products Covered by Manufacturer's Warranty  Defective products covered by 
Warranty are subject to the manufacturer's warranty policies and procedures. The manufacturer is responsible for the product warranty and Evergreenly is not responsible for it any further. Evergreenly will do its best to make warranty service as easy as possible. These items may be repaired or replaced with  similar models, and in some cases, at our discretion,  the case may be handed over to the manufacturer for assistance. Some manufacturers (such as DLink) require end users to receive direct warranty support or approval and follow this procedure as needed. 

Technical Support 
We are an energy saving company with a team of energy saving experts to help you choose the right energy efficient products to meet your home needs through a complete energy audit of your home in Montreal. We provide free technical support for  products purchased directly from Evergreenly. Contact your retailer or hardware manufacturer for products purchased from other resellers or other online retailers. Free technical support will answer your initialization questions and help you resolve your issue. We reserve the right to limit technical support in our sole discretion and  can provide you by phone or upon request in a reasonable amount of time if you believe you need further assistance. If the problem cannot be resolved, the customer / installer will be asked to contact the manufacturer for  assistance. We may, in our sole discretion, require you to hire an installation, configuration, or programming expert. 

An unopened new item returned within 30 days of the invoice date will be fully refunded. New unopened items returned within 31/60 days from the date of the invoice  will receive full credit for the item. If you suspect a product is defective, please submit a support request. We will help you solve the problem. You may be asked to contact the manufacturer for final troubleshooting. Thank you for the transaction!